Return Policy
This Return Policy applies to physical goods purchased from thepacificindustries.com. Please review carefully before placing your order.
1. Eligibility
Applies to physical goods only, within 7 days of delivery.
2. Conditions for Return
- Item must be unused, in original packaging, with invoice or receipt.
- Customer covers return shipping unless due to our error.
3. Non-Returnable Items
- Customized or made-to-order items.
- Opened consumables (if hygiene compromised).
- Digital products.
4. Refund or Replacement Options
If the returned item is received in good condition, you may opt for a refund or replacement within 5 days of our receiving the return.
5. How to Initiate
Contact support at contact@thepacificindustries.com with your order number, photos, and reason for return.